Our Exceptional Service Guarantee

Excellent work at an excellent price. Will always be my plumbers of choice!

Called late on a Wednesday night, responded right away. Was at our house within an hour. Explained everything thoroughly with what broke on our sub pump. Great customer service!

When something breaks in your home (which I consider to be my sanctuary) you want competent, professional and trustworthy help to fix your problem as soon as possible. I have received excellent service from Dave with Fox Valley Plumbing on two occasions now - first to replace a faulty sewer ejector pump and more recently to install a new water heater. I strongly recommend FVP to anyone in the Elgin area looking for plumbing services.

Great customer service and value! They discussed my issue with me over the phone and were able to resolve the problem without a service call. I appreciated the integrity and honesty! They could have easily charged me to come out and diagnose the problem. I will use them again!!

Replaced backup sump pump, good price installed quickly. We would use Fox Valley again!

Matt was very fast with his response, clean and professional work. Took the time to explain what was wrong and how they were going to fix the problem. Then they proceeded to do exactly what they said they were going to do. Highly recommend.

I bought a fixer upper a couple of years ago, and I had it quoted by four different companies. The quote included replacing galvanized with copper, new water heater install, new mud sink and drain, new hose spigot, and new cold/hot water lines for the bathroom. Of the four quotes, Fox Valley Plumbing & BackFlow Services was by far the best. The pricing was fair and easy to understand. The owner, Matt, is a no-nonsense guy, shares his knowledge willingly, communicates well, and works with you. Estimates are as detailed as you need them to be. Brenda keeps the backoffice running smoothly taking direction from Matt, coordinating schedules with the team, and made sure to communicate the details to me. Dave did most of the work at my house. He was quiet, respectable, showed up on time, worked hard to get the job done quickly, and answered questions as I had them. The following year, I had them back out to run an ice line to my refrigerator and move my stove's gas line. Most recently, Fox Valley Plumbing & BackFlow Services came out to my mom's to install a new water heater. Pricing was by far the best, and scheduling was super easy. Dave did a "neat" job, as my mom puts it, and my mom was very happy with the work. I certainly have more plumbing work to go in my little fixer upper. I'm assured and have peace of mind knowing that I can trust in and easily call on my plumbing team at Fox Valley Plumbing & BackFlow Services. Thank you so much for your services so far, Matt, Brenda, and Dave!!

Thank you for the details. I very much appreciated the follow up call questions regarding my plumbing issue.

I went into my basement to do a load of laundry and found that my sump pump had stopped and my basement was flooding. I called and Matt answered right away and said he would be here in about an hour. In the meantime, he had me troubleshoot and I got my sump pump going , but it would have to run continuously. He saved me money by replacing the switch and not the entire sump pump. I feel that others may have tried to insist upon replacing the sump pump. I wouldn't hesitate to call them again.