Again Matt bailed us out of a MESS! Thanks, Matt. You are prompt, prepared, engaging – and good at what you do. So glad we found you a few years ago! We now have your webpage bookmarked for when we need your services again – hopefully not too soon.
Thank you for doing an excellent job, arriving on time, being professional, and finishing early.
Today is the coldest of days (-16) and unbeknownst to me, our Bosch tank less water heater froze up. After getting the runaround from Bosch itself and several other plumbing outfits, who wanted substantial fees just to come look, I was lucky to run across Matt at Fox Valley Plumbing. What a genuine guy! He was exceedingly generous with his time over the phone and advised me that it was almost certainly frozen. No valves to replace – just a simple defrost with a heat gun which I accomplished in about 1/2 hour. It’s rare to run into someone like Matt – engaging, knowledgeable, kind to others and even willing to help strangers over the phone. He’s at the top of my list going forward. Matt – you’re the best.
Great Company. I have used their services in commercial and home settings. They are knowledgeable, fair, innovative, hard working and fast. Not all plumbers are created equal. These guys are great.
Matt -- You're our hero. Again! You have come to our rescue a few times, but yesterday's plan to help keep the water out of our basement was a huge success. No more going downstairs every hour to drain our sump pit - your $50 hardware store solution was simple - and spot on. We look forward to working with you on a permanent solution once things outside dry out... I will say THANK HEAVENS we purchased the new alarming Sump Pump from you last year!! Without that this would have been a real disaster. Thank you, thank you....
We bought our Noritz tankless water heater Model N-0841MC from you in Sept 2010 and have had zero problems with it. We absolutely love it! You did a great job Matt thanks.
You were so clean I was expecting to have to go in and clean up a small mess once you left but to my surprise it was cleaner then when you had arrived. Thanks again for everything. I will be sure to recommend your service to everyone I know.
Just wanted to let you know how appreciative I am for your service. You were extremely professional and friendly.
Again Matt bailed us out of a MESS! Thanks, Matt. You are prompt, prepared, engaging - and good at what you do. So glad we found you a few years ago! We now have your webpage bookmarked for when we need your services again - hopefully not too soon.
I just want to say thank you for your patience, time, and education on my houses plumbing needs. All of my future plumbing needs with my home will only be with Fox Valley.
After having a flood in my basement a friend recommended Matt/ Fox Valley to come check out the situation. Before Matt came out we spoke on the phone for quite awhile. I really appreciated his time, knowledge, and energy on what the issue was and what the solution maybe.
Thank you Matt for being so helpful over the phone. I would recommend your services to anyone looking to make a well informed decision about whether or not to perform a high cost project such as installing a water heater. You provided me with very valuable information which has helped me to become an informed consumer about the "world of plumbing"